Foot Wear Sales
Job Title: Foot Wear Sales
Department: Footwear
Reports To: Sales Manager
Prepared Date: Tuesday, September 11, 2007
Summary: Meet and Greet customers, sell, merchandise and maintain footwear including mens, womens and youth footwear such as shoes, work and hiking boots, sneakers, socks, and insoles, in a retail establishment. Duties include special ordering and receipt of order, informing customers of delays and handling complaints, pricing, cleaning sales area and helping order footwear.
Essential Duties and Responsibilities Other duties may be assigned.
Meet and Greet customers and ascertain what each customer wants or needs
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Use cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Ticket, arrange and display merchandise to promote sales.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Receive and respond to customer complaints.
Check inventory records to determine availability of requested merchandise.
Attempt to sell additional merchandise or services to prospective or current customers
File copies of orders, or post orders on records.
Education and/or Experience Requires a high school diploma and or retail experience.
Skills To perform the job successfully, an individual should demonstrate the following skills:
Reading Comprehension Understanding work related documents.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speaking The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity The ability to speak clearly so others can understand you.
Time Management Managing one's own time and the time of others.
Service Orientation Actively looking for ways to help people.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning Understanding the implications of new information for both current and future problem solving and decision-making.
Mathematics Using math in a business context add, subtract multiply and percents.
Certificates and Licenses: Must possess a valid State drivers license.
Work Styles
Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity Job requires being honest and ethical.
Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace
Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Work Environment: While performing the duties of this Job, the employee is regularly required to stand and walk. This job requires working indoors in environmentally controlled conditions.